Powerworks Garage
An established Dubai car service workshop, run on a CRM built around how the garage actually works.
- My role, through Performous
- Founding investor and digital strategy
- Stage
- Operating business
Overview
Powerworks Garage is an independent car service and repair workshop in Dubai, known for straightforward advice, same day service and dealer level diagnostics. It serves private motorists and businesses with fleets. Performous is a founding investor and leads the garage's digital strategy. The most significant piece of that work is a bespoke CRM that now runs the workshop. It replaced separate tools and the garage's daily spreadsheet with one system designed around the way the team works, from the first booking to the paid invoice and the follow up.
The opportunity
Like many independent garages, Powerworks ran on a patchwork: separate tools for scheduling and estimates, a shared spreadsheet for the daily workshop board, and accounting software for invoices. Customer and vehicle history was spread across all of them, and the same details were typed in more than once.
A bespoke system used to mean a long, expensive development project that a single workshop could rarely justify. With AI coding tools, the core of a CRM shaped precisely around the garage's workflow was built in days, then extended week by week as the team used it and asked for changes.
What was built
Customers and vehicles
Individual, business and fleet accounts with multiple contacts, and vehicle records holding service history, photos, and registration and insurance expiry dates.
Bookings and the workshop board
A drag and drop booking calendar and a daily workshop board that replaced the garage's spreadsheet, showing each car's status, advisor and key number.
Job cards and inspections
Vehicle intake with mileage, fuel and warning light checks, digital inspections that feed straight into estimates, technician assignment and a quality sign off before collection.
Estimates approved online
Itemised estimates with live parts stock, sent by email or as a WhatsApp link. Customers approve on their phone, and approved work flows straight into the job card.
Invoices and payment
Invoices raised from the approved estimate, online card payment or bank transfer, and the job closed automatically once it is paid.
Customer portal and marketing
Customers can see their vehicles, estimates and invoices in a portal. Customers who opt in receive email campaigns, and a paid invoice prompts a review request.
Management reporting
A dashboard of the day's workshop, renewals due and items needing attention, plus a daily summary for management each morning.
What each part is for
One customer and vehicle record
Advisors see a car's full history in one place, which speeds up bookings and helps them recommend the right work.
Workshop board
A live view everyone works from replaced a shared spreadsheet, reducing missed handovers between advisors and technicians.
Online estimate approval
Customers approve work from their phone, so cars spend less time waiting on a ramp for a phone call.
Zoho Books sync
Invoices and payments reach the accounts automatically, removing double entry between the workshop and the finance team.
Renewals list
Registration and insurance expiry dates give the team a timely reason to contact customers before they need to call.
Campaigns and reviews
Email campaigns bring customers back, and review requests at the point of payment build the garage's public reputation.
How it was built
Built with AI coding tools
The first code was written on 10 March 2026. Customers, vehicles and the booking calendar were working the next day, and the full loop from job card to estimate, invoice and payment was complete by May. More than 600 changes followed as the team asked for improvements, most of them written with AI coding tools from short design specifications.
AI inside the product
- Staff and customers can upload a UAE vehicle registration card. AI reads the expiry dates, plate and chassis number, and anything uncertain goes to a member of staff to check.
Integrations
- Zoho Books
- Stripe
- Brevo email
- Supabase
- WhatsApp click to chat
- Vercel
Gallery
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